Website Audit Terms
1. Service Overview
The website audit service ("Service") provided by Shopiva.io ("we," "us," "our") is a professional analysis of your website's technical, performance, security, and user experience aspects. By purchasing our website audit, you agree to the following terms and conditions.
2. Scope of the Audit
Our website audit includes analysis in the following areas:
- Security Assessment: Vulnerability scanning, SSL certificate verification, and security header analysis.
- Performance Analysis: Page load speed, resource optimization, and server response time evaluation.
- SEO Analysis: Review of on-page SEO elements, meta tags, structured data, and content optimization.
- User Experience Review: Analysis of navigation, mobile responsiveness, and conversion path optimization.
- Technical Review: Code quality assessment, technology stack evaluation, and browser compatibility checks.
3. Deliverables
Upon completion of the audit, you will receive:
- A comprehensive written report detailing our findings across all analyzed areas.
- Prioritized recommendations for improvements based on impact and implementation difficulty.
- A 30-day action plan outlining specific steps to address identified issues.
4. Delivery Timeline
The audit report will be delivered within 5 business days from the date of purchase. For websites with urgent issues identified during the initial scan, we prioritize the analysis and may deliver preliminary findings within 24 hours.
5. Payment and Pricing
The fee for the website audit service is clearly displayed on our website prior to purchase. Payment is required in full before the audit begins. All prices are in Euros (€) and include applicable taxes.
6. Satisfaction Guarantee and Refunds
We offer a satisfaction guarantee for our website audit service. If you are not satisfied with the quality or comprehensiveness of our audit report, you may request a refund within 14 days of receiving the report. Refund requests must be submitted in writing to support@shopiva.io with a detailed explanation of the reasons for dissatisfaction.
7. Access Requirements
To perform a thorough audit, we may request read-only access to certain website systems (Google Analytics, Search Console, etc.). You are not required to provide this access, but doing so will enhance the quality and accuracy of our analysis. Any access credentials provided will be used solely for the purpose of conducting the audit and will be promptly deleted upon completion.
8. Confidentiality
We treat all information obtained during the audit process as strictly confidential. This includes but is not limited to website data, analytics, user information, and business strategies. We will not share, sell, or distribute your information to any third parties.
9. Limitations of Liability
While we strive to provide accurate and comprehensive analysis, the website audit is advisory in nature. Implementation of our recommendations is at your discretion and responsibility. We cannot guarantee specific outcomes or results from implementing our recommendations.
Our total liability related to the website audit service shall not exceed the amount paid for the service. We are not liable for any indirect, consequential, special, or punitive damages.
10. Intellectual Property
The audit report and all materials provided as part of our service are owned by Shopiva.io and are provided for your internal business use only. You may not reproduce, distribute, or use these materials for any commercial purpose beyond their intended use within your organization.
11. Changes to These Terms
We reserve the right to update or modify these terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.
12. Contact Information
If you have any questions about these Website Audit Terms, please contact us at:
Email: legal@shopiva.io
Address: Shopiva.io, Otto-Braun-Straße 70, 10178 Berlin, Germany
Last updated: April 7, 2024